Services

Technical Support

  • All RTEC products comes with a support program have three simple objectives: help you mitigate risk, lower total cost of ownership and maximize investment returns. We know you cannot afford downtime that disrupts the customer experience, and that your users expect smooth running systems that enable them to be productive. That’s why our support options are geared for results that typically:
    • deliver up to 85% reductions in outstanding issues
    • reduce your close of business times by60%
    • Establish 99.9% channel transaction efficiency.
    • We As closer to you than you thought this is our main target and customer support objectives, and at the same time we are just a call away, Our banking and financial services software experts are available across whatever medium works best for you an onsite visit - phone, email or Internet - we’re here to help and advice, whenever you need it. Our Customer Support expertise supports your entire product range and enables you to discuss, query, monitor and log any and all operational issues you may experience - safe in the knowledge and very familiar with the local environment and complies with the bank of Sudan requirements.
  • Our Customer Support packages offer tailored solutions, to give you the flexibility to choose the level of support you need standard support and Premium support both comes with an SLA (Service Level Agreement)to ensure a minimum down time. Our main tasks of the support services are to help you achieve your business objectives by ensuring you extract maximum value and performance from your investment.

 

  • Our Customer Support packages offer tailored solutions, to give you the flexibility to choose the level of support you need. Our main tasks of the support services are to help you achieve your business objectives by ensuring you extract maximum value and performance from your investment.
  • Here in this proposal we will offer you two types of support  
  1. Standard Support
  2. Premium Support